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How do I book a room?
Simply click on “BOOKING,“ select your preferred dates and room type, and complete the payment process. A confirmation email will be sent to you once your booking is successful.
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What booking information do I need to present upon arrival?
Please provide your booking reference number and a valid ID matching the reservation. If this is your first stay, we will take care of the rest.
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Can I book a room for someone else and pay with my own credit card?
Yes, this is possible. Please ensure the booking is made under the guest's name.
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Can I check in if the booking is under someone else's name?
Only the person whose name appears on the booking confirmation and presents a valid ID will be permitted to check in.
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If I book one room for two people, do I need to provide both names?
No, only one name is required.
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In what currency do I pay for my stay?
All payments are processed in Indonesian Rupiah (IDR).
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What are the check-in and check-out times?
The standard check-in time is 14:00, and check-out is 12:00 noon.
Early check-in and late check-out are subject to availability and may incur an additional charge. Please let us know your preference, and we will be happy to assist.
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Can I cancel my booking?
If you have selected our Flexible Rate, you may cancel your reservation free of charge up to 24 hours before your check-in date.
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What payment methods do you accept?
We accept credit/debit cards, bank transfers, and digital payment methods, ensuring a smooth and secure transaction.
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I made my booking through an online travel agent (OTA) but can't travel at the moment. Can I reschedule my stay?
All requests to reschedule a stay must be made directly to the OTA with whom you made the booking. The OTA will then inform us accordingly and we will follow their rescheduling instructions.
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Where is the hotel located?
Nestled in the heart of Seminyak, just steps from golden beaches, vibrant dining, and Bali's creative energy, our hotel is located at:
Jl. Lb. Sari No.37-39, Seminyak, Kec. Kuta Utara, Badung Regency, Bali 80361.
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How far is the hotel from the airport?
We are just a 30-minute drive from Ngurah Rai International Airport (DPS), offering the perfect balance of convenience and seclusion for a true getaway.
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Is parking available at the hotel?
Yes, we offer complimentary on-site parking for guests.
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Is breakfast included?
Some bookings include a daily breakfast experience, while others do not. Please check your reservation or contact us for details.
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Do you offer room service?
Yes, in-room dining is available from 10:30 AM to 10:30 PM, with plenty of tasty options to enjoy in the comfort of your room.
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Do you offer vegetarian/vegan options?
Absolutely! We offer a thoughtfully prepared vegetarian and vegan menu, featuring fresh and flavourful dishes.
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How many people can each room accommodate?
- Studio & Studio Pool View can accommodate 2 adults. Children under 6 years old may share the existing bed with their parents.
- Duplex & Duplex with Private Pool can accommodate 2 adults. Children under 6 years old may share the existing bed with their parents.
- Deluxe 2-Bedroom & Deluxe 2-Bedroom with Private Pool can accommodate 3 adults. Children under 6 years old may share the existing bed with their parents.
- Family 3-Bedroom & Family 3-Bedroom with Private Pool can accommodate 4 adults. Children under 6 years old may share the existing bed with their parents.
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Do you provide extra beds?
No, extra beds are not available.
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We are traveling with two children. Can we stay in the same room?
For older children, we recommend booking a Family 3-Bedroom for four guests or reserving two rooms for added comfort. Children under 6 years old may share the existing bed with their parents.
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Is there Internet access at the hotel?
Absolutely! We provide fast and complimentary Wi-Fi in all rooms and common areas.
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Can I change my room type upon check-in?
Yes, our Host will be happy to assist you in checking availability for your preferred room type.
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Do you have any smoking rooms?
All rooms are non-smoking; however, smoking is permitted on the balcony.
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Do you have a concierge to assist during my stay?
Our very capable Hosts are available 24/7 to assist with any request, big or small
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Do you offer airport transfers?
Yes, we do! Let us take care of the details, simply contact our Host in advance to arrange a seamless arrival.
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Do you offer laundry and dry cleaning services?
Yes, we do. Please contact our Hosts for assistance.
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Can I bring my own photographer and do a pre-wedding photo shoot?
Yes, you can, simply book a room with us on our website and do not forget to tag us on Instagram! Feel free to check out our photography policy for details.
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Can I bring pets to the hotel?
We love pets too. However, pet is not allowed in the hotel and we do not have allocated boarding area for pets.
